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Check Your Order Status
Ordering a Coveroo
Devices We Support
Shipping and Delivery
About My Order
Returns and Refunds
Coveroos are covers, cases and journals that are customized just for you.
We support all major phone brands including iPhone, Blackberry, HTC, Motorola and Samsung, as well as electronic devices such as the iPad, iPod and Kindle.
You pick a design, and then we use a unique
patent pending technology to apply the design to a new case or replacement cover for your existing
phone. When you get your Coveroo in the mail you simply pop off your old cover and
snap on your Coveroo.
Unlike other customization products, Coveroo uses laser engraving technology and
a HighColor process to give personal electronic devices a high-quality design that
won't ever fade, peel or rub off. See Some Samples.
How does Coveroo work?
- You pick a design. Choose from thousands of designs featuring your favorite
stars, artists, shows, brands, and teams. Can’t decide? Order a few!
- We make it and send it to you. Tell us your phone model and we go to work!
Choose premium Laser Engraving or our signature HighColor process. We customize
a brand new cover, battery door, face plate, or back plate, and send it to you lickety-split.
- It's yours! Cases and covers easily snap right on to your device. Simply pop off your plain ol’ cover, battery door, face plate,
or back plate. Then snap on your Coveroo. Whoohoo! A star is born. (Friends jealous?
Don’t worry – we’ve got designs for them too!)
How do I know my Coveroo will fit my phone?
Just pick the make and model of your phone and we’ll make sure it fits. We stock
replacement covers and cases from major phone manufacturers and apply the designs
of your choice. That means your Coveroo exactly matches the face plate, battery
door, back plate, or cover that came with your phone. (Only better, of course, because
it matches you, too.) We’re so sure you’ll like your Coveroo that we offer
a 30-day money-back guarantee.*
Are they hard to apply?
Nope! Anyone can snap on a new Coveroo in seconds. Just pop off the old case
door and snap on the new one. They’re so easy to switch
out that you can change them to match your mood, the weather, your horoscope, game
day, you name it.
How are Coveroos different from skins or stickers?
Stickers wear out. Skins fade and slip off. A Coveroo is more of a BFF. Coveroos
look crisp and clear - they won’t peel, fade or wear out.
How are Coveroos made?
We use two completely unique technologies (that we dreamed up!) to customize a
replacement cover for your phone that will look great on your phone.
Choose from LaserEngraved or HighColor design processes and get the design of your
choice permanently emblazoned on a manufacturer-made replacement phone cover or
Our experienced craftspeople apply each design by hand, just for you, here at our
San Francisco headquarters. Each Coveroo is designed to swap in for your phone’s
original case or battery door and to make your
ho-hum device look waaaay more attractive.
How can I use a Coveroo?
Coveroos make great gifts for guys, gals, teammates, classmates, clubmates, grads,
coworkers — you name it! Everyone loves ‘em. Choose from thousands of designs featuring
your favorite stars, teams, shows, and characters, or upload your own photo, message,
artwork, or logo for a completely customized gift.
- Gift giving? Solved! Put your loved ones’ favorite stars or ball players
on a phone cover for a unique gift.
- Build team spirit. Share school mascots or company logos with members of
your club, class, team, or business.
- Make your phone match you. Get a bunch of Coveroos and put some personality
into your phone. Swap ‘em out every day!
ORDERING A COVEROO
How do I order?
Here’s the scoop:
- Pick or email us your design. Scroll through our catalog by show, star, team,
- Pick your phone/device model.
- Give us a few details!
- Choose between LaserEngraved or HighColor processing.
- Add text (optional).
- Preview the whole shebang!
- Add to cart.
- Zip through our checkout process and submit your order. We’ll get cracking on your
very own, very customized, very you Coveroo.
What payment methods do you accept?
- American Express
Will I get an order confirmation email?
Yes. If you give us your email when you place your order, we’ll send you an order
confirmation email. We’ll also send tracking info once your order has shipped.
Do you take orders from and ship to destinations outside the US?
Yes. Feel free to email us at firstname.lastname@example.org
for questions about shipping times and logistics for your particular location.
DEVICES WE SUPPORT
What phones do you support?
We offer Coveroos for major phone/device brands, so we’re pretty
sure we’ve got you, ahem, covered. Here’s just a sample of our phone model
- iPhone 4 and 3G
- iPod Touch
For a full list of phone models and devices we currently support, click
Do you have a Coveroo for my phone or device? I don’t see it on the list.
We currently offer Coveroos for the top-selling phones, including all iPhone models,
all iPod touch models, and BlackBerrys. We also offer a wide array of cases for
iPad. We are no longer accepting orders for phones and devices that are not on
GET A CUSTOM DESIGN
Can I create a custom design? Can I upload my own photo, artwork, or logo?
You bet! We do offer printed cases with your own custom artwork for orders of 24 units or more. See our corporate page to get more information and/or to contact us to get a quote.
What file format should I use for my custom artwork?
For custom orders we can accept artwork in the following formats:
Can I use someone else’s artwork for my custom design?
Not if it is copyrighted artwork.
SHIPPING AND DELIVERY
What domestic and international shipping options does Coveroo offer?
We offer a variety of express options within the US, Canada, and other countries.
International customers are responsible for any and all customs, duties, taxes,
and brokerage fees that the package may incur. The following shipping method rates cover up to 5 Coveroos:
What is it?
FREE Standard Shipping
USPS First Class with Delivery Confirmation number (2-6 business days)
Express 2-Day Shipping with FedEx or UPS - with tracking number
Overnight Shipping with FedEx or UPS - with tracking number
FREE Standard Shipping
Standard USPS to Canada Post (12-16 business days)
FedEx or UPS - with tracking number
Other International (not Canada)
USPS International Priority Shipping - takes 6-12 business days
FedEx International Shipping - 3 business days with tracking number
Please note that the above transit times refer only to the amount of time it will take for your item(s) to arrive at your doorstep once we have shipped them, not the amount of time it will take to recieve yours items after you place your order. It can take anywhere from 2-8 business days for us to print and ship your item(s) after your order is placed. This amount of additional time it will take us to print your item is noted on your cart page.
ABOUT MY ORDER
Need status on your order?
You can check your order status by visiting our self-service
Order Status Page .
Can you send me an order confirmation email?
Yes we can. If you give us your email on the last page of checkout, we’ll send you
an order confirmation email. We’ll also send tracking details when your order ships
so you can keep an eye on it.
When will my order ship?
You will see the expected ship date for your order after you pick the design and
phone model you’d like to purchase. Typically, LaserEngraved orders ship within
4 days after you place your order. HighColor processing can take 5 - 6 days after you place your order,
because the process is more involved. Custom orders may take a bit longer.
How do I delete an item from my shopping cart?
- On the right hand side of the check out screen under Qty: delete the quantity #
and add 0.
- Near the bottom of your order you will see Make any Changes? Click on the Update Cart
- Proceed with check out or continue shopping.
Where is my order?
Please check your order receipt for your expected ship date. If your expected delivery
date has passed and you still haven’t received your order, feel free to email us
What is my tracking number?
If you would like a tracking number, please provide your email address after you
submit your order. If you didn’t do this, don’t worry. Please email us at
email@example.com with your name, order number, and/or shipping address.
We’ll find your order and send you your tracking number.
RETURNS AND REFUNDS
What is your Return Policy?
We want you to love your Coveroo so much you should marry it. (Um, unless that would
make your significant other unhappy. In that case, just being BFFs with it will
do.) If you receive your Coveroo and decide you’re unsatisfied with the product
for any reason*, you may return your unused Coveroo for a replacement or full refund
within 30 days of your original ship date. No exchanges are permitted. Here’s how:
Ship your product back to Coveroo with the order return slip that came with your
order. You are responsible for shipping the items back to Coveroo,
including any shipping fees. Most times it's easiest to use the original
package in which the product was shipped.
*Please note that Coveroo does
not permit the return of, or offer refunds for, items that include a "Use Your
For refunds, please allow 3 business days for the credit to appear on your statement.
A confirmation email will be sent to you once your return is processed.
Where should I ship the item I want to return?
To return your order for a full refund, please ship it to:
Coveroo - ATTN: Returns
1000 Brannan Street, Suite 100
San Francisco, CA 94103
Please make sure to include your Order Number and contact information so we can
correctly attribute the item to your order. Please also note that it will
take us 7-10 business days to process your return.
Merchandise that is not returned within 30 days of your original shipment date
will not be accepted by our warehouse and will be returned to you.
Defects, Damages, & Warranties
We are proud to offer the highest quality designs that make your product truly
personal. Coveroo warrants our custom designs against defects in materials and
workmanship within of 90 days of your original shipment date. If
you are within 90 days of your original shipment date, please return the defective
product to us with your order number, contact information, and request for
reprint. Once we have received and processed the item, a replacement will be
shipped to you free of charge.
Unfortunately we cannot offer warranties on branded products that break,
because it is outside of our control. If your product cracks/breaks for any reason beyond our 30 day satisfaction gurantee policy, a
replacement case will not be granted.
Where is the rest of my phone?
Coveroos are custom phone covers, cases, battery doors, face plates, and back plates
for phones and MP3 players. When you place an order with Coveroo you are ordering
one cover, case, battery door, face plate, or backplate, depending on the model
of your phone. After we custom-make your Coveroo custom cover and ship it to you,
you can pop off your old cover, battery door, face plate, or back plate and snap
on your new Coveroo.
Where is the rest of my order?
We occasionally ship the parts of your order separately so that you can get each
piece as quickly as possible. If you want to follow up on your order, please email
us at firstname.lastname@example.org and we'll get
back to you within 1-2 business days.
How do I cancel an order?
Just email us at email@example.com.
I have suggestions! How do I send feedback?
We love to hear from our customers. Your ideas help us improve our products and
give you even better service. Please send any feedback on your experience to
Can I order Coveroos for my company?
Yes! Coveroos are a fun, creative way to extend your brand, and they make great
gifts for your team. Got a design in mind? Contact us at
firstname.lastname@example.org and we’ll work with you to develop a custom Coveroo
look and feel.
We can create custom covers that perfectly fit your company-issued devices. We can
also work with you to create custom art that employees, clients, and customers can
apply to their personal phones, MP3 players, and devices for some branded flair.
What happens on site? We bring full-size versions of our LaserEngraved tools and
apply custom designs to devices in minutes, while guests wait. We can apply corporate
logos to build team spirit or offer custom designs so your guests can personalize
their own devices.
My question wasn’t answered here. What should I do?
If you have additional questions, please fill in the form below, email us at
email@example.com, or call us at 1-866-685-4330. We’ll help you find the
answers you need.