Making our customers happy is our #1 priority! Below are the answers to some common questions.

If you have additional questions about our website or our products, please contact us by filling out the form at the bottom of this page, emailing us at service@coveroo.com, or calling us at 1-866-685-4330. We'll get back to you within 1-2 business days.

If you would like to check the status of an order that you placed, you can click here: Check Order Status.

GENERAL

What is a Coveroo?

Coveroos are custom phone covers, cases, battery doors, face plates, and back plates for phones and MP3 players. You pick a design, and then we use a completely new and unique technology to apply the design to a replacement cover that will fit on your existing phone. When you get your Coveroo in the mail you simply pop off your old cover and snap on your Coveroo.

Coveroos are personalized with the artwork or text of your choice using a high quality laser engraving process or our new HighColor process. We are proud to offer an industry first. Our HighColor process yields imagery on your phone cover with over 65,000 colors that won't fade, rub off or peel like alternative products. See Some Samples.

How does Coveroo work?

How do I know my Coveroo will fit my phone?

Just pick the make and model of your phone and we’ll make sure it fits. We stock replacement covers and cases from major phone manufacturers and apply the designs of your choice. That means your Coveroo exactly matches the face plate, battery door, back plate, or cover that came with your phone. (Only better, of course, because it matches you, too.) We’re so sure you’ll like your Coveroo that we offer a 100% satisfaction guarantee.

Are they hard to apply?

Nope! Anyone can snap on a new Coveroo in seconds. Just pop off the old cover, battery door, face plate, or back plate and snap on the new one. They’re so easy to switch out that you can change them to match your mood, the weather, your horoscope, game day, you name it.

How are Coveroos different from skins or stickers?

Stickers wear out. Skins fade and slip off. A Coveroo is more of a BFF4FR. Coveroos won’t peel, fade or wear out. They’ll look crisp and clear throughout your phone’s lifetime.

How are Coveroos made?

We use two completely unique technologies (that we dreamed up!) to customize a replacement cover for your phone that will look great for the lifetime of your phone. Choose from LaserEngraved or HighColor design processes and get the design of your choice permanently emblazoned on a manufacturer-made replacement phone cover.

Our experienced craftspeople apply each design by hand, just for you, here at our San Francisco headquarters. Each Coveroo is designed to swap in for your phone’s original face plate, back plate, battery door, cover, or case, and to make your ho-hum device look waaaay more attractive.

We’re so sure you’ll love your Coveroo, we offer a 100% satisfaction guarantee.

How can I use a Coveroo?

Coveroos make great gifts for guys, gals, teammates, classmates, clubmates, grads, coworkers — you name it! Everyone loves ‘em. Choose from thousands of designs featuring your favorite stars, teams, shows, and characters, or upload your own photo, message, artwork, or logo for a completely customized gift.

ORDERING

How do I order?

What phones do you support?

We offer Coveroos for every major phone/device brand out there, so we’re pretty sure we’ve got you, ahem, covered. Here’s just a sample of our phone model smorgasbord:

For a full list of phone models and devices we currently support, click here. We add new phone models every week so if we don’t have it yet, it may be coming very soon. We can also do special orders, anytime! For details, see instructions right below.

Do you have a Coveroo for my phone, I don’t see it on the list?

Whether you’re rocking the retro look of a suitcase-sized phone from 1999 or have a bleeding-edge test model of next year’s “It” smart phone, we’re always happy to do special orders. Just tell us what it is and we’ll start making it! Here’s how to order a Coveroo for a custom device:

Do you support iPhones?

Yes! We do have a cool selection of iPhone cases. Check them out here.

Can you personalize my laptop/ PDA/game console/other device?

Yes. Coveroo offers a pre-paid mail-in customization service for almost any device. Here's how it works:

Can I get my favorite sports team or college logo on my Coveroo?

Yes. We are the Web’s first, and in many cases only, outlet for many Major League Baseball, NBA, and NCAA team designs to customize your phone. Check Coveroo.com for your favorite mascots, logos, players, and uniforms. And if you don’t see your favorite team or league, let us know! We’re posting new artwork all the time and we'll be happy to notify you when your favorite team pops up on Coveroo.

Can I create a custom design? Can I upload my own photo, artwork, or logo?

Your bet! In addition to our thousands of designs (and growing) you can upload your own photo, artwork, or logo for a completely unique Coveroo that matches you. Here’s how to submit your own design:

What file format should I use for my custom artwork?

For custom orders we can accept artwork in the following formats:

Can I use someone else’s artwork for my custom design?

Not if it is copyrighted artwork.

If I add custom text, where will it appear?

Personalized text inscriptions appear below the design on a Coveroo. Our design program automatically resizes the artwork so your text and the artwork will look their best together.

What payment methods do you accept?

Will I get an order confirmation email?

Yes. If you give us your email when you place your order, we’ll send you an order confirmation email. We’ll also send tracking info once your order has shipped.

Do you take orders from and ship to destinations outside the US?

Yes. Feel free to email us at service@coveroo.com for questions about shipping times and logistics for your particular location.

How do I know I’ll like this new-fangled Coveroo thing? Any guarantees?

We offer 100% satisfaction guaranteed. If, after receiving your order, you are not satisfied you can return it within 30 days of receipt for an exchange or a full refund. No hemming and hawing from us. Just great service.

SHIPPING AND DELIVERY

Free standard shipping? Really?

For realsies. Coveroo offers free standard shipping on all orders shipped within the US. We also offer a variety of other shipping options within the US, Canada, and other countries.

Does Coveroo offer express and international shipping? What shipping options does Coveroo offer?

We offer a variety of express options within the US, Canada, and other countries. The following shipping method rates cover up to 5 Coveroos:

When will my order ship?

You will see the expected ship date for your order after you pick the design and phone model you’d like to purchase. Typically, LaserEngraved orders ship within 2 days after you place your order. HighColor processing can take one or two additional days because the process is more involved. Custom orders may take a bit longer.

Where is my order?

Please check your order receipt for your expected ship date. If your expected delivery date has passed and you still haven’t received your order, feel free to email us at service@coveroo.com.

What is my tracking number?

If you would like a tracking number, please provide your email address after you submit your order. If you didn’t do this, don’t worry. Please email us at service@coveroo.com with your name, order number, and/or shipping address. We’ll find your order and send you your tracking number.

RETURNS AND REFUNDS

What is your Return Policy?

We want you to love your Coveroo so much you should marry it. (Um, unless that would make your significant other unhappy. In that case, just being BFFs with it will do.) If you receive your Coveroo and decide you’re unsatisfied with the product for any reason, you may return your unused Coveroo for a replacement or full refund within 30 days of receipt. Here’s how:

For refunds, please allow 3 business days for the credit to appear on your statement.

Where should I ship the item I want to return/exchange?

To return your order for exchange or a full refund, please ship it to:

Coveroo - ATTN: Returns
520 Townsend Street, Suite C-100
San Francisco, CA 94103

My Coveroo does not seem to fit my phone, what’s wrong?

Your satisfaction is very important to us. If your Coveroo doesn't fit or you’re unsatisfied for any reason, we’ll make it right! Please follow the steps noted in our Return Policy above and we'll send you a replacement or issue a refund.

Where is the rest of my phone?

Coveroos are custom phone covers, cases, battery doors, face plates, and back plates for phones and MP3 players. When you place an order with Coveroo you are ordering one cover, case, battery door, face plate, or backplate, depending on the model of your phone. After we custom-make your Coveroo custom cover and ship it to you, you can pop off your old cover, battery door, face plate, or back plate and snap on your new Coveroo.

Where is the rest of my order?

We occasionally ship the parts of your order separately so that you can get each piece as quickly as possible. If you want to follow up on your order, please email us at service@coveroo.com and we'll get back to you within 1-2 business days.

How do I cancel an order?

Just email us at service@coveroo.com.

I have suggestions! How do I send feedback?

We love to hear from our customers. Your ideas help us improve our products and give you even better service. Please send any feedback on your experience to service@coveroo.com.

CORPORATE ORDERS

Can I order Coveroos for my company?

Yes! Coveroos are a fun, creative way to extend your brand, and they make great gifts for your team. Got a design in mind? Contact us at service@coveroo.com and we’ll work with you to develop a custom Coveroo look and feel.

We can create custom covers that perfectly fit your company-issued devices. We can also work with you to create custom art that employees, clients, and customers can apply to their personal phones, MP3 players, and devices for some branded flair.

Does Coveroo do Live Events?

Yes! Coveroo gives good shwag. So good that you’ll want to invite us to be part of your on-site, live business events to make your corporate party stand out from all the others.

What happens on site? We bring full-size versions of our LaserEngraved tools and apply custom designs to devices in minutes, while guests wait. We can apply corporate logos to build team spirit or offer custom designs so your guests can personalize their own devices. Click here for more info.

OTHER TOPICS

My question wasn’t answered here. What should I do?

If you have additional questions, please fill in the form below, email us at service@coveroo.com, or call us at 1-866-685-4330. We’ll help you find the answers you need.